Manage Your Broadcast

Once you have an approved message template, you can use it to send messages to your audience using the broadcast feature in our dashboard. You can watch our video tutorial below to learn how to broadcast a template message.

How to Broadcast a Template Message

  1. Go to the Broadcast page by clicking from the left side navigation, and click + Create Broadcast on the top right of the page.
  2. Type in the broadcast name and select the WhatsApp number that you want to send the messages from. Make sure you have enough broadcast credit to broadcast to all of your audience.
  3. Choose a message template. The field Type and Language will change according to the content of the selected message template. If a message template has more than one language content, you will be able to select the language in the language field.
  4. Upload a CSV file that contains the content of the template message you have chosen. Make sure you create the CSV file in the correct format. To learn more about how to create the CSV file, read the section Example Case for Creating a CSV File below.
  5. Once all the details are filled in and the uploaded CSV file passes the checking (See section Error on CSV Upload), the send broadcast button will be enabled by changing the color from grey to blue. Click Send Broadcast.
Message Broadcast

Example Case for Creating a CSV File

Let’s take a look at how to make a CSV file for an example content below: Assume this message template has a "visit a website" CTA button with a dynamic URL. In the CSV file, you have to make a column for the variable URL.

To create the CSV from example above, make columns with the following names in excel: The example content above has two variables in the body content. In the excel, make columns body1_type and body1_text to input the content for variable {{ 1 }} and columns body2_type and body3_text to input the content for variable {{ 2 }}. There will be more body#_type and body#_text columns following the number of variables in the body section.

After making the column names, fill in the contents for each column like the example below:

Make sure you fill all the contents correctly to ensure the message is sent successfully. Once you are done filling the contents, save your excel document as a CSV and your CSV is ready for upload.

Error on CSV Upload

If your CSV upload returns a warning, you can’t proceed to send a broadcast. Let’s take a look at the warnings and what you can do to solve the problem.

Warning MessageSolution
Your CSV file size must not exceed 10 MBCompress your CSV file size and reupload
Your CSV file is incompatible with the chosen template message, please check your parameters. Make sure the column fields and their names are correct and match with the variables in the selected message template.

View Your Broadcast

After you send a broadcast, your broadcast is listed on the Broadcast page. Here are the things you can see or do on the Broadcast page:

Broadcast Status

After a broadcast message has been submitted, the status will show In progress. Once the broadcast has been sent to all audiences, the status will be changed to Sent.

Broadcast Details

Broadcast details allow you to see the contents of the messages you have broadcasted and the analytics of the number of messages sent, read, and failed to send.

To view a broadcast detail, choose the broadcast that you want to see the details, and click the Details button on the right column.

You can find the information on a broadcast message under the "Broadcast details" title. On the right column, you’ll see a broadcast report that shows the status of the broadcasted messages. Here’s what the status means:

DeliveredThe message is sent but has not been opened by the recipient yet or the recipient might have read the message, but has the read receipt turned off.
ReadThe recipient has read the message.
FailedThe message was not sent to a recipient. In this case, the following may be the case:
  1. Recipients do not activate WhatsApp on their device.
  2. Recipients have expired/invalid numbers.

Delete Broadcast

If you want to delete a submitted broadcast, select the broadcast you want to delete and click the "Delete" button on the right column.

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